• Hover over a message to reveal the action & icons available in direct messaging
• To react to a message with an emoji, click the smiley face icon to add
• To select an Action click the 3 dot icon/ellipses to reveal the options
• Selecting ‘Reply’ or double clicking a message will attach your response to the original message
• ‘Forward’ a message allows you send that message by entering a user name or group and click Forward - the selected users or group will be notified of the new message
• ‘Pin to this conversation’ highlights and saves the message to be quickly accessed by clicking the thumbtack icon at the top of the message thread
• ‘Delete’ option is only available for the sender
** this is a user setting that can be managed by an administrator if they prefer that no messages be deleted
• ‘Edit’ allows the original sender to edit their original message and then click 'Save Changes' for the modified message to appear
• ‘Make it a Task’ creates a task and shows the selected message under the Notes section
